casino credited my usdt deposit to bonus balance instead of real balance.

i made a usdt deposit last night and it showed up in my bonus balance instead of my real balance. i double checked before depositing, there weren’t any promo codes or bonus boxes ticked, just a regular crypto deposit. reached out to support and they’re saying it was part of some “automatic promotion” but i never saw anything about that before depositing. pretty frustrating since now the funds are locked with rollover requirements and can’t be used for my usual wagers or even withdrawn.

this is a first for me and honestly it makes me rethink depositing again, especially with crypto where you don’t really have many ways to dispute a mistake. anyone else have similar issues with casinos moving deposits to bonus balances without clear consent? wondering if this is a common practice or just a dodgy move on their end. trying to figure out the best way to deal with it, especially since i mostly use these platforms for sports betting and like to keep bonus funds and real funds separate.