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live dealer table took my real balance before bonus balance and now withdraw blocked.

Happened to me too. Played some blackjack, thought I'd get to use up my bonus balance but it started eating into my real money first. I hit the wager goal but now I'm stuck because I can't withdraw, it says I've got bonus balance left to clear even though my cash was supposed to be protected. It's so confusing, and customer service just keeps quoting terms at me. Is this a normal thing with live tables or did I miss some tiny print somewhere? Anyone manage to sort this or get their balance fixed?

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3 comments
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1,139•

Yeah, normal enough, and still dumb. The part people miss is live tables often count different from Slots, sometimes barely at all, sometimes only certain providers do. I read the terms like a fool with package instructions and that's where they bury it, contribution rate, excluded games, all that. Which live dealer was it, Evolution or some off-brand thing, and did the game info page show 0% or 10% toward wagering?

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G
767•

yeah, normal scammy bonus logic on live tables lol, real cash goes first and support hides behind terms like it's a hobby

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K
628•

That "cash was supposed to be protected" part is maybe the bad assumption... Live blackjack is often 0% or 10% on wagering.

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