Back to Online Casinos

online casino says my win is void because geolocation dropped during last spin

Had a weird one today. Was playing a slot online, and right on the last spin, got what looked like a decent win. The site booted me off and later support said the win was void because they “couldn’t verify my location” during that spin. My VPN wasn’t on and I was sitting at the same kitchen table like usual. My connection did wobble for a second but I don’t think it was more than a blip. They keep telling me they can’t process the win unless I stayed “within jurisdiction” the whole time.

It honestly feels like a cop out since they took my losing bets without any problem. Their geolocation isn’t even that accurate. I get the legality thing, but if the connection drops for a second, shouldn’t they just review it case by case? Curious if anyone else had a similar call from support or even got paid out after a geolocation mess? What’s the usual policy for this stuff?

1
18178Save

Discussion — 18 comments

Sort
18 comments
Z
553

Yeah, legal check matters, but voiding only the winning slot spin after taking the losers is damn convenient 🙄

2
P
1,111

"kitchen table like usual" got me. My live dealer feed hiccuped there once too, blip-blip, and suddenly they got strict.

2
N
1,1627 replies

Nah, funny how drops only matter on wins

2
S
1,4193 replies

Lol live dealer would’ve probably just frozen and paid less drama than slots. These geolocation “blips” only wake up when you hit, proper scammy vibes

2
X
8172 replies

I ate one of these on a crypto casino. Screenshot it.

1
I
1,239

"screenshot it" for slots, sure 😒

0
K
299

exactly

0
T
1,2292 replies

Last spin lmao

1
T
4,635

I got burned on slots doing that once when my phone hopped wifi for a second, dumb as hell. Now I sit there and waittt for geolocation before a spin, because "last" means nothing to them.

0
L
911

Nah, the real bs is they'll void a hit but keep your deposit-bonus playthrough lol. Did support say the geofence failed before or after the promo meter popped?!

0
D
4026 replies

yep!!!

1
S
5,089

true

1
B
9843 replies

last spin is what got me lol, live dealer would've just hung there instead of doing this cute geolocation act!!!

0
T
1,391

Cute until it’s roulette and they still “lose” the spin log. I had a 23 black hit for 35:1 and support went blind for 18 hours, same tired act.

2
J
696

"last spin" with a bonus attached is the part I side-eye, tbh. They never seem confused until the promo money shows up.

0
B
241

Gamdom or any other casino should be judged by how clearly it handles situations like this. A technical or location check can happen, but the player should be able to get a straight explanation of what happened to the round.

0

You reached the end