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online casino says my win is void because geolocation dropped during last spin

Had a weird one today. Was playing a slot online, and right on the last spin, got what looked like a decent win. The site booted me off and later support said the win was void because they “couldn’t verify my location” during that spin. My VPN wasn’t on and I was sitting at the same kitchen table like usual. My connection did wobble for a second but I don’t think it was more than a blip. They keep telling me they can’t process the win unless I stayed “within jurisdiction” the whole time.

It honestly feels like a cop out since they took my losing bets without any problem. Their geolocation isn’t even that accurate. I get the legality thing, but if the connection drops for a second, shouldn’t they just review it case by case? Curious if anyone else had a similar call from support or even got paid out after a geolocation mess? What’s the usual policy for this stuff?

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Discussion — 17 comments

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17 comments
Z
545

Yeah, legal check matters, but voiding only the winning slot spin after taking the losers is damn convenient 🙄

2
P
1,103

"kitchen table like usual" got me. My live dealer feed hiccuped there once too, blip-blip, and suddenly they got strict.

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N
1,1517 replies

Nah, funny how drops only matter on wins

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S
1,4103 replies

Lol live dealer would’ve probably just frozen and paid less drama than slots. These geolocation “blips” only wake up when you hit, proper scammy vibes

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X
8132 replies

I ate one of these on a crypto casino. Screenshot it.

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I
1,230

"screenshot it" for slots, sure 😒

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K
291

exactly

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T
1,2212 replies

Last spin lmao

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T
4,630

I got burned on slots doing that once when my phone hopped wifi for a second, dumb as hell. Now I sit there and waittt for geolocation before a spin, because "last" means nothing to them.

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L
888

Nah, the real bs is they'll void a hit but keep your deposit-bonus playthrough lol. Did support say the geofence failed before or after the promo meter popped?!

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D
3956 replies

yep!!!

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S
5,080

true

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B
9773 replies

last spin is what got me lol, live dealer would've just hung there instead of doing this cute geolocation act!!!

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T
1,388

Cute until it’s roulette and they still “lose” the spin log. I had a 23 black hit for 35:1 and support went blind for 18 hours, same tired act.

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J
679

"last spin" with a bonus attached is the part I side-eye, tbh. They never seem confused until the promo money shows up.

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