Back to Casino & Sportsbook Reviews

caesars review after geolocation dropped during last slot spin and win got voided

so i just had my first big annoyance with geolocation issues while playing slots. was on a solid run, hit a decent combo on a bonus round, and suddenly got booted with that geolocation error. went to check and the win never showed up in my balance. support says if the system can’t confirm my location at the moment of the spin, the win doesn’t count and the spin basically vanishes. i get security is a thing, but that feels like the worst possible outcome, especially since everything else worked until the exact moment it paid out.

anyone else have this happen? do you guys just accept it or have you actually gotten credit back after stuff like this? curious if there’s a strategy for getting these resolved or if it’s just eat the loss and move on.

0
28Save

Discussion — 2 comments

Sort
2 comments
S
746

Nah, lol```

0
D
1,000

yeah that sucks, putting the time in and having it die right when it finally pays is the part that gets me too. and funny how geolocation never seems to choke on the garbage spins, only the one that hits, that part always makes me salty as hell. i had it once on live blackjack, not slots, and i messed up by just arguing with chat instead of asking for the round id and transaction log right away. thats the only thing i learned, get the exact game round number, timestamp, and ask them to confirm if the wager was accepted but the result was voided. if they wont say that in writing i basically assume ur eating it. i dont just accept it but i also dont expect them to magically credit it back either

0

You reached the end