bet365 casino accepted my deposit then asked for card verification before i could play.

deposited earlier to try some new slots, but after the money hit they locked my balance and want pics of my card before i can play anything. balance just stuck there now. i’ve had places ask for verification after big wins, but never before even betting, and the timing feels kinda off. like why take my deposit then freeze it before i even get a spin? makes me second guess if i should bother sending docs or just move on. not my first rodeo but this seems backwards.

has anyone else had this lately or am i just getting unlucky with these tighter checks?