bet365 casino blocked my card withdraw after accepting the same card for deposits.

so i deposited a few times over the past month using the same card, no issues. now i hit a small win on the blackjack table, go to withdraw to that same card, and suddenly it’s “not eligible” or whatever wording they use. i triple checked the numbers match, the card isn’t expired, and my bank hasn’t blocked anything.

what gets me is why they green light deposits and only pull this when i try to cash out. i know sometimes they want documents for kyc or anti-fraud stuff, but i already uploaded id and address last year. no new requests from them this time, just a flat “can’t use this card for withdrawal.” tried live chat but they just give copy-paste answers about card restrictions.

anyone else run into this with them or other places? wondering if there’s some fine print trick i missed, or if this is just how they keep money on site longer.