casino refused withdraw because old deposit card expired months ago

So I go to cash out after a nice slot win, and now the casino says they can’t process my withdrawal because the card I deposited with months ago is expired and gone. They want me to provide proof of the old card, but my bank already issued a new one and shredded the last. I have the new card and my banking info, but they don’t care.

Feels crazy to have my money locked just because of an expired card. Anyone else dealt with this runaround? What did you do to actually get your withdrawal approved?