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pokerstars spin and go jackpot graphic popped then lobby froze before result

Spin and go jackpot graphic showed up for me just before my lobby completely froze, couldn’t see the buy-in multiplier or anything. I’ve seen posts about people getting booted during big hands but I’ve never had the jackpot animation happen without seeing the outcome. Tried reloading and even checked transaction history but there’s nothing about the game finishing or if I won or lost.

Does it really matter in terms of payout if the site logs it as “unfinished” because of the disconnect or whatever? If the jackpot gets triggered and you never see a result, how is that tracked for the payouts? Never had a crypto site handle it this way, makes me question how they verify these spin and go jackpots behind the scenes.

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Discussion — 8 comments

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8 comments
M
866•

Lobby froze? That's rotten, mate.

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A
6,606•

Yeah, still counts

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G
863•

nah, "unfinished" doesn't void poker lol, server logs the spin. lame as hell tho lmao

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X
6,558••3 replies

That lobby freeze part, i had live dealer hang on a bad camera angle once, same sick feeling!!!

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N
9,586•

Sportsbook hangs ain't jackpot logic 😒

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Z
661•

Nah the bad camera angle thing is a little different, live stuff can get weird on bet confirmation, this spin n go crap is usually decided the SECOND the tourney instance is created. Thats the part ppl miss. The confetti means nothing to me, I care if the buy-in got accepted and a tournament ID exists in the client/cashier. If thats there, the multiplier was already locked, the lobby just decided to be useless lol so yeah, same sick feeling, different failure mode lmao

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R
8,978•

maybe the jackpot tag still hit on their backend, sure, but if the client can pop confetti then leave u staring at a dead lobby thats not a small glitch imo. thats why i trust live dealer logs more than these spin n gos, at least theres an actual shoe and timestamp instead of maybe maybe not

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