pokerstars spin ticket showed used but game never opened.

Was anyone else ever hit with this weird glitch? I used one of those spin tickets and it said it got used up, but the actual game never loaded for me. I double-checked my connection because sometimes my wifi likes to drop out right when things get interesting, but everything was stable. No email, no pop up, just an empty feeling like I’d watched someone take the last pretzel out my snack drawer.

I'm not the kind to tilt off over one little ticket, but it’s got me worried about what’s going on behind the scenes. If variance is part of the game, that’s cool, but I’d rather lose fair and square at the table than get hustled by a software hiccup. Thought about reaching out to support, but I also know that can be a bit of a slot machine spin itself, never know if you’ll get someone helpful or just generic copy paste. Just wondering how folks around here handle these tech snags - do you push the issue, or chalk it up and move on to the next hand?