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casino says my poker bonus got voided because i sat with same players too often

Had a weird situation at an online casino last week. I was grinding out their poker bonus and everything looked fine until I tried to cash out. They emailed saying my bonus was voided because I played too many sessions with the same set of players. According to them, it’s against their promo terms because they say it counts as "collusion risk" even though we weren’t chip dumping or signaling or anything shady like that. I just kept ending up at the same stakes at the same times, so naturally there’s overlap.

I get that casinos need to protect themselves, but it feels like they’re just looking for reasons to duck out of bonuses sometimes. Has anyone else run into this? Interested if anyone’s gotten this kind of response and what happened, especially if you were able to make a case to get your bonus reinstated. Trying to figure out if it’s even worth pushing back or just moving on.

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Discussion — 11 comments

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11 comments
R
1,063

Maybe not collusion, sure, but this is standard bonus haircut stuff. I had one do the same after a week of the same tables. Thrilling!

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T
309

Yep, seen that lol. Bonus terms get sooo stretchy once cashout's involved.

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L
1,0508 replies

Yeah I’ve seen that one. In online poker “same players too often” is usually just the casino keeping the bonus money with a cleaner sentence attached, if there was real collusion they’d hit the account, not just the promo. I’d push once for logs and terms, then probably move onnn

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T
1,2185 replies

move onnn is the part that stings lolll

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M
1,013

bonus lol

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J
1,0912 replies

That part burns because online casinos know most people will just eat it. I had one yank a slot bonus after a good run and support went stiff as drywall, so now I treat bonus money as already gone.

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M
7,180

Crypto casinos love "collusion risk" when bonus cashout's due

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K
923

well said

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C
425

facts

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