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played wanted for an hour then casino says it was excluded from promo after i cashed out

put in a solid hour on a slot, chasing one of those promised promos, and after i finally cashed out, i get told the game was actually excluded from the offer. there's nothing about this in the promo rules as far as i can tell, unless i'm missing some hidden clause. feels pretty unfair, especially since the game is in the same section as the eligible ones and no warning pops up. anyone seen this before or am i just getting unlucky with timing? trying to figure out if i should push back.

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8 comments
E
590•

yep, seen that sooo many times... promo in, then excluded out 😒

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J
1,145•

Same section is the tell, sooo shady

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G
1,217•

Yeah i’ve seen this, not bad timing, just sloppy promo setup lol. Online casinos love leaving a game in the promo lane then acting like the excluded list lived in a basement somewhere. I had one do that with a Pragmatic slot, played like 90 mins, then suddenly “not eligible” after cashout, real convenient lmao. I’d push back on the timestamp angle specifically, terms when you started vs terms after. That part matters way more than their canned support yapping...

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H
589•

Blackjack ain't slots, man

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C
304•

Did that once. Slots.

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