mgm blackjack says hand was refunded but bonus progress went backwards

Seen it in poker promos too, refunded hand and they yank progress back

Nah, “refunded” is doing sooo much work lol

Yeah, I’ve seen promo math get “reconciled” hours later after a crash, which is corpo-speak for lol we moved the goalposts. I chased that stuff once instead of just playing straight, and honestly it’s why crypto casinos still tempt me, salty as that sounds.

Yeah, this part where people act like a refunded hand should still count for promo progress, I don't buy that. Annoying, yes. Weird, not really. Most of these casino bonus trackers are held together with tape and bad bookkeeping, and if the hand gets voided/refunded they roll back the wagering contribution too, sometimes hours later, sometimes in a dumb lump so it looks like they stole something. I messed this up myself once, thought I was close to clearing and then one disconnect wiped a chunk off the tracker. The real issue isn't that it reversed, it's that they never explain it cleanly in the promo terms or the game log and then support talks in circles. Standard enough, just sloppy as hell.