blackjack promo says eligible games but table popup says bonus funds blocked

Promo said clear as day that blackjack is an eligible game. Fired up a table, but then the table itself throws up a “bonus funds blocked on this game” notice. Seriously, anyone else catch this? I even double-checked the promo terms. No sneaky asterisks, no “live dealer only” nonsense, nothing about it being single deck or multi. Crypto deposit too, so it’s not the currency thing.

Took a breath and tried a couple other tables, same popup. Switched browsers because why not, and nada. If they say a game is eligible, it shouldn’t be a minefield to actually use your bonus. I’m chill but it’s tough to stay calm when stuff isn’t matching up. This happening to anyone else or am I missing some hidden requirement?