betway bonus locked

bonus is sitting there, balance won’t move no matter what. i went through the deposit requirement and tried some low volatility spins, but the bonus is still tagged as locked. i’ve double-checked t&cs, don’t see anything about specific games being restricted, unless i missed some hidden clause about roulette or even using the auto-bet functions.

haven’t touched any of the excluded bets like red/black splits or anything over the max stake. support keeps saying play-through has to be finished, but the tracker hasn’t budged in days. i’m not a fan of chasing just to get rid of a bonus if it feels rigged from the backend.

others run into this before? wondering if it’s a stealth rule about certain games, or a glitch. numbers should line up, but here we are.