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caesars promo says opt in required but button was greyed out until after game started

Saw a promo today where it says you have to opt in before betting on the game, but the opt in button was greyed out for me until after the first quarter already started. Kinda weird since the whole promo is supposed to be about making a live bet, but if you can’t opt in till the game is in play, it basically locks you out. Not even sure if my bet is gonna count toward the requirements since I had to wait for the button to turn green after tipoff.

Is this just a site bug or are they making it intentionally tricky so fewer people actually qualify? Anyone else ever run into the greyed-out button thing and if so, did they still honor the promo for you? Not a huge deal for me since I usually stick to roulette, but would rather know for next time if it's just a normal glitch or something to complain about.

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Discussion — 16 comments

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16 comments
A
1,09012 replies

Got burned lol

5
S
9184 replies

Nah, “burned” makes it sound like bad luck when this is more like sloppy promo plumbing lol, if the opt-in is locked till live, that’s on them. I’ve seen cleaner handling at crypto casinos, and Caesars is way too big to hide behind a “glitch” every damn time.

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N
4251 reply

What I’d look at isn’t even the button, it’s whether the promo tracks off opt-in time or off the wager ID on the live market, that’s the part people miss. I’ve had books count the bet fine in the bet history then say it never hit the promo ledger, separate system, separate excuse. If they won’t manually credit it off your slip number and the posted start time, file the complaint. Caesars being huge cuts against them here, they should have cleaner audit trails than some random book, not worse.

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A
7,399

agree

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E
400

Lol "glitch" my ass, that's promo plumbing by DESIGN lmao

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G
7,072

yeah thats not burned thats bait with extra steps ive had online casinos do the same gray button crap then support suddenly cant read timestamps

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M
3371 reply

I've had promo buttons stay greyed out longer than they should before. Usually it ended up being a glitch, but I'd definitely keep screenshots if your bet doesn't end up qualifying. I've seen similar issues on Gamdom and other sportsbooks.

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D
527

Screenshots, yeah, but that’s promo sludge!!!

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J
279

I missed one like that on slots, felt pretty intentional to me

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