loyalty bonus missing

Been checking my account all week because I was due a loyalty bonus - nothing showed up. I did all the usual, met the playthrough, logged in daily, cleared cache, even checked the promo terms word for word. Didn’t use any VPN or anything dodgy either. Can’t tell if this is some rollout delay or if I missed a detail in the fine print about eligible markets or whatever.

I know support usually just gives a canned reply like “under investigation.” Not mad, just wish they’d be clearer about promo windows and what counts. Anyone run into something similar with loyalty bonuses not crediting as promised? Did you get it sorted or just chalk it up as a loss? If you managed to escalate it past the first line of support, what did you do differently?