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Free spins wrong game?

Claimed a set of free spins from a promo this morning, but when I opened the spins, they were valid on a totally different slot than what was advertised. The promo details said it would be for one of their newer releases, which I’ve been wanting to try anyway, but when I loaded up my account, the spins got added to one of their older games. Not a terrible game, just not what I was aiming for.

I double checked the T&Cs to see if there was some small print, but it only mentions the original game. Support is usually helpful but slow, so I’m not sure if I should play them now or wait and risk the spins expiring. Anybody had this happen before? Not sure if it’s just a glitch or maybe they switched things up last minute and didn’t update the promo page.

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Discussion — 3 comments

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3 comments
B
222 replies

I've seen bonus terms get confusing like this. Definitely worth checking whether the spins are locked to one game or if they can be changed.

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B
392

Had it happen, usually it's not some mystery term, it's just their promo backend being half busted and support fixing it after the fact if you bug em. I'd screenshot the promo page and the spins page first, same reason I do with Blackjack bonuses, sites get real selective later

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J
331

older game? grim.

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