casino review after bonus progress stopped counting halfway through wagering.

Worked up a decent casino bonus on my last deposit, got through maybe half the required wagering before the progress meter basically froze. It stopped tracking any action, and new bets didn't count for the rest of the night. Tried logging out, switching devices, all that, but no dice. Support kept saying they’d escalate it but haven’t heard back for three days now. Can't tell if my wagering is really stuck, or if it's just some front-end issue and the play is still counting in the background.

This isn't the first hiccup I’ve seen with bonus tracking but it’s the first time things have just stopped cold with zero explanation. Do any of you have experience with bonuses bugging out halfway? Did you ever actually get the progress updated, or is it usually just a lost cause when they go silent? Not sure if I should keep playing or just chalk this up as lesson learned and move on. What’s your call?