bonus balance vanished

so i was grinding some blackjack, only using my bonus cash, and poof - next thing i know, my bonus balance is just gone. not zeroed out, like literally disappeared from my balance window. didn’t switch games or go over any weird limit either. live chat gave me the usual “system update, try clearing cache” line but nothing came back.

has anyone here actually had bonus balance pulled without warning or explanation? not the classic wager requirement confusion - like, straight up vanished. wondering if this is just a glitch or if i triggered some hidden term i didn’t see. did you get it sorted or just move on?