bc.game bonus chest opened but reward never hit wallet.

Cracked open one of those bonus chests earlier, got the big confetti and “congrats” moment, but the actual reward hasn’t landed in my wallet. I even refreshed like a madman and checked my history twice, just in case I was being dense. Nothing showed up except my last blackjack loss, which honestly feels like a feature at this point.

Am I missing some sneaky fine print here, or is there a weird delay with crypto rewards sometimes? Anyone else get the “you win!” message and then - crickets? Trying to figure out if this is normal or if I just got ghosted by a digital loot box.