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live blackjack table took my seat balance then failed to load the actual hand

sat down at a live blackjack table, dropped my usual buy-in, then it just froze at "waiting for bet confirmation." i could see the other players getting dealt in, but my balance got deducted and no cards or anything showed up for me. tried reloading but then it said the round was already in progress and i was basically locked out till next hand. my seat was still "in" but no action, no cards, nada. when the round finished, balance showed up like nothing happened.

anyone else ever have this? my main concern is whether i'm actually missing out on playable hands and possible EV over the grind, or if it doesn't really matter long term. kinda bugs me from a math standpoint. is this just a server lag thing or do i need to worry about future buy-ins not registering?

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Discussion — 12 comments

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12 comments
B
11••1 reply

Support should be able to check the game history and confirm whether the hand was settled, cancelled, or still pending.

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N
1,172•

Pending is the one

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H
15•

If the balance came back after the round, it sounds more like a session glitch than missed EV. Once a blackjack bet is accepted, the round can still settle server-side even if your screen fails to load. I'd save the round ID and contact support if it happens again. Same with Gamdom or any other platform.

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F
524•

Yeah nah, I wouldn’t jump straight to “lost EV” here lol, that’s just live dealer jank. I’ve had the balance dip, hand never render, then it all pops back after the round on laggy tables like nothing happened, annoying as hell, not magic.

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S
4,642••3 replies

Push?

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R
358•

Not a push, that's the wrong bucket. Push means a hand existed and tied, this sounds more like a no-bet ghost seat, live roulette does the same crap with bet rejections 😐

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T
1,542•

Nah lol, “push” is when an actual hand exists. This is just live-casino bookkeeping cosplay. I’ve had slots log 187 spins cleaner than one of these tables!!! If the ledger flickers more than the cards, I’m out lmao

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W
502•

Yeah i've had that exact "bet confirmation" crap, lol. It's lag, not lost ev

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