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pokerstars casino says my jackpot win needs supplier confirmation before payout

Hit a pretty big jackpot on a slots game, not a life-changing number but enough to actually matter to me. Now I’m getting the “awaiting supplier confirmation” message when I try to withdraw. Been over a week and live chat keeps saying it’s out of their hands because it’s a third party jackpot.

Kind of kills the buzz, and I never saw any warning about this kind of delay before. Has anyone else actually gotten paid after this? Or is this just them looking for a loophole to not pay? Trying to decide if I’m just being impatient.

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5 comments
845•

"Supplier confirmation" for slots, sure. Poker settles a bad beat faster than these jackpot outfits manage a blinking reel.

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793•

lol i thought bonus crap once too but yeah supplier lag is realㅠ

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10,117•

Yeah the “supplier confirmation” part on progressive jackpots is a real thing, annoying as hell but real lol. I got one cleared after 9 days once, not on Stars, same third party slot setup. What pisses me off is live chat acting like they got no hands, that’s weak. On blackjack you get bet confirmation instantly, slots suddenly need a priest and 3 signatures?! Over a week is bad, not auto-scam yet though!!!

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3,599•

Which supplier game was it on

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1,149•

"awaiting supplier confirmation" is such classic slots admin sludge

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