bank withdrawal failed twice but casino says processor paid it already.

Had two withdrawal requests go missing back to back, both from the same site. Support keeps saying their payment processor already approved and released it, but nothing is showing in my bank. It's been over a week for the first one, and now I'm starting to wonder if the casino or the processor is just dragging their feet. Got the emails saying it was sent, but bank says there's nothing pending or reversed either.

Anyone dealt with this before? I never had trouble with payouts until now, and it's making me edgy about depositing again. Should I trust support to sort it out or start bugging my bank too?