deposit failed charged

so i tried making a deposit earlier and it said it failed, but my bank shows i got charged. super annoying. i already emailed support with screenshots and all that, but wondering if anyone else has had the same thing happen? not gonna lie, i save receipts for basically everything but this is the first time i'm genuinely concerned the money might just vanish into a black hole.

i’m used to tracking stuff for poker and live-dealer buy-ins but never really had a casino mess up a payment like this before. i’m debating if i should just wait it out or start bugging support more often about it. not sure how patient i should be here before it turns into a lost cause. how long would you wait for support to fix something like this?