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deposit failed charged

so i tried making a deposit earlier and it said it failed, but my bank shows i got charged. super annoying. i already emailed support with screenshots and all that, but wondering if anyone else has had the same thing happen? not gonna lie, i save receipts for basically everything but this is the first time i'm genuinely concerned the money might just vanish into a black hole.

i’m used to tracking stuff for poker and live-dealer buy-ins but never really had a casino mess up a payment like this before. i’m debating if i should just wait it out or start bugging support more often about it. not sure how patient i should be here before it turns into a lost cause. how long would you wait for support to fix something like this?

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6 comments
M
9,092••2 replies

Yep, had it once. Was the charge still pending at your bank the next morning?

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H
816•

Posted is the part that matters, not whatever cute “failed” message they throw up. I give support 24 hours, then I’m on them again!!! Had one do this from a janky payment processor and it was their mess, not mine

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S
527•

Pending is the annoying limbo, sure, but with crypto casinos I’ve had the worse version: “failed” on site, money gone from wallet, then support moving like cold syrup for 2 days. Lowkey why I still screenshot the tx hash like a paranoid goblin. If it’s still pending next morning, fine. If it posts and balance stays empty, start poking them hard. Hate when they act like it’s rare, too.

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A
10•

Usually wait for the payment to reverse, but if it stays charged, follow up with support and your bank using the transaction reference; the same applies to power.win.

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B
446•

Could clear, but crypto casinos pull this crap lol

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J
1,114•

“black hole” is dramatic. Was it debit or ACH? Online Casinos botch debit holds constantly.

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