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played dice after claiming rakeback and now withdraw says bonus restriction active

betmgm casino free spins credited after promo expired and now winnings are locked.

played dice after claiming rakeback and now withdraw says bonus restriction active

betmgm casino free spins credited after promo expired and now winnings are locked.

Ran into something strange on my last bonus run. Claimed a free spins offer, but the spins never hit my account while the promo was active. Reached out to support a few times, no reply for days, then suddenly got the spins dropped in well after the promo window closed. Played through them since I was curious, hit a small win, but now the balance is stuck - wagering requirements showing as 0 but can’t withdraw or use the winnings. Checked the terms and didn't see anything about delayed crediting. Not sure if this is a tech mess or some backend rules they aren’t sharing. Anyone deal with this before? Is this just a dead-end situation or did you find a way to get the funds unlocked?

played dice after claiming rakeback and now withdraw says bonus restriction active

Claimed some rakeback earlier today, ran a dice session with about 25 bets, now got hit with this “bonus restriction active” when I try to withdraw. Thing is, I thought rakeback wasn’t a real bonus with playthrough or any requirements tied to it. There was nothing about a wagering requirement in the popup when I claimed either. Support is taking forever to get back, so I can’t figure out what’s triggering it. Anyone seen this after playing dice? Did I mess up something with the game choice or maybe betting too soon after claiming? Curious if this is a dice-specific thing or if other games can trigger the same block.

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