bet365 casino game froze after collect and support says payout already reconciled.

Had a weird one last night. Was running a classic blackjack session and after hitting “collect” on a hand, the game just froze up. Waited a minute, no response, so I refreshed. When I logged back in, balance hadn’t updated. Support hit me with the “payout already reconciled” line and now my hand history just skips that round like it never happened.

Not my first hiccup with online tables but this is the first time it’s vanished like thin air. Trying to figure out if anyone’s gotten this resolved before or if I’m stuck in limbo. Not sure if there’s a better route than the standard support ticket. Starting to think it’s just part of playing digital, but feels off when there’s no paper trail.