casino bonus tracker stopped after i switched from netent to play’n go slots

switched from netent to play’n go for the latest free spins grind and noticed the bonus tracker at the casino just froze up. didn’t update at all even after a bunch of spins, like it didn’t count the play’n go spins toward the bonus. tried refreshing and logging out but no dice, still stuck.

anyone else have this happen when switching between slot providers? i wonder if it only counts certain games or if i’m missing some rule buried in the promo. feels weird since the terms were pretty vague on which slots qualify.