stake slot disconnected during gamble feature and win got marked unresolved.
so i was spinning on a slot and hit the gamble feature after a bonus, then the connection dropped right in the middle of the gamble. i got back in, but the win got marked as “unresolved” and never finished the gamble. it’s just sitting there in my session history, not added to balance, not lost either, just… nothing. it’s been over a day now with no change.
has anyone else dealt with this? i double-checked my browser and even cleared cache but it’s the same. did your win ever get resolved or did you have to go through support to sort it?
4
Hola. Ni te molestes en seguir esperando a que se arregle solo, porque como ya dijeron arriba, el sistema no lo va a procesar automáticamente. El borrado de caché tampoco sirve para nada en estos casos porque el estado se queda colgado en los servidores del proveedor del juego.
Abre un ticket con el soporte de Stake de una vez. Mándales el Round ID, la hora exacta y las capturas de pantalla de tu historial donde sale como "unresolved". Normalmente tienen que revisar los logs de la jugada con el proveedor para liquidarla manualmente, por eso suele tardar unos días en resolverse.
following
interesting