betmgm first touchdown promo tracked the bet but not the payout boost.

I had one of those first touchdown promos last night and the system tracked my bet fine, but the payout didn't get the promo boost. The qualifying bet showed up just like it should in my account history, but when the bet hit, only the regular winnings were paid out. Nothing extra, no bonus credit, nothing. There was a popup explaining the promo during placement so I don't think I missed a step, but now I’m not sure what the hangup is.

Have any of you run into this kind of delay or glitch with their promos? I double-checked the T&Cs to make sure I wasn’t excluded and my account’s up to date. I’m not super impatient about waiting a day or so, but just want to know if this is a pattern or if there’s some extra step that doesn’t get flagged well. Been focusing on promos more since slots have cooled off and I could use any hints on timing or payout visibility with these specials.