slot froze on retrigger screen and support says round already settled
Press them again and ask for the round ID, exact settled amount, and the provider log for that bonus sequence. If they can’t show the ledger entry tied to the retrigger, they’re hand-waving. I’ve had this once and the balance history told the whole story. This is exactly why I get salty and go back to poker instead of feeding these new reel factories. Too convenient when the extra spins vanish into “already settled.”