free spins win vanished after app crashed before collect screen

Was spinning through my free spins on the slots and got a solid win just before the app crashed. Didn’t even make it to the collect screen, so I never got to see the win hit my balance. Logged back in and it was like nothing ever happened - spins gone, win gone, balance untouched. Made me wonder how many others have seen wins just disappear like that when a game goes sideways.

I know there’s terms about “malfunctions void all plays” and that sort of stuff, but it’s hard not to feel a bit burned when you actually hit something worth collecting. Been reading around and some folks say support helps, some say no chance. I always make sure to screenshot anything big just in case, but this time it happened so fast I didn’t get the shot. Not sure whether it’s worth pushing it with support or just eating it and moving on, but it definitely throws off the whole trust thing for me.