live blackjack promo tracker stopped counting after i used bet behind once

I was trying out that live blackjack promo where you need to place a certain number of bets to qualify. Worked fine for my first few main seat bets, but then I tried a single bet behind when my seat was taken. After that, the promo tracker just stopped updating completely. I still played a few more hands at the main seat and nothing got added.

Anyone else run into this? I know sometimes promos are picky about what counts, but it seems weird for the whole tracker to freeze after one bet behind. Wondering if it's a bug or if using bet behind somehow locks you out. Is there any trick to get the tracker going again or is it just support time?