draftkings casino game loaded in wrong state and support says no round id.

so i got this weird thing where i loaded up a slot while traveling and the game just froze and gave some generic error message. i realized after that my vpn glitched out and i was technically "in" a state where slots aren’t even allowed. tried to reach support, but all they said was there was no record of the round id so they can’t help. feels kinda shady, i know i spun that thing and watched my credits drop but it’s like it never happened in their system.

has anyone had this happen before or found a way to get a round id if the game just dies? i’m honestly considering sticking to a crypto casino next time since tracking and support is a bit smoother and you don’t have to worry about borders as much. do these jurisdictional errors usually mean your play just vanishes or should i push back?