draftkings slot showed jackpot animation then nothing got added to balance

hit the jackpot animation on a slot last night and honestly thought i’d just won something decent, but when the spin ended my balance didn’t change at all. no message or anything, just back to normal. played live dealer most times so not sure if slots glitch out like this often or if maybe something else happened on my end. it wasn’t a huge bet, but the hype from the jackpot music got my hopes up. tried refreshing but still nothing.

has anyone else had this happen? should i bother reaching out to support or does it usually sort itself out after a bit?