wpt global bounty didnt credit after i knocked player out during disconnect.

so i'm playing this knockout tourney, and the player i'm up against disconnects right as i get him all-in. i win the hand, see his chips in my stack, but no bounty gets credited. i refresh thinking maybe it's just a lag thing, but still nothing shows up. checked the lobby, nothing there either. it's one of those times where i wonder if the system glitches when people disconnect at the wrong moment. i guess it could be just bad timing, but feels like i've seen something similar before.

i know poker sites have hiccups, especially when the table's running hot, but how long would you guys wait before raising a ticket? has anyone else had this kind of bounty vanish during a disconnect or is this just my classic unlucky streak acting up again?