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book changed settlement from win to void after i already requested withdrawal

Put in for a withdrawal after a win last night, checked my account today and the bet now shows as void instead. Support says “palpable error,” but I had already seen the winnings hit my balance and everything. Never had a book reverse a settlement after withdrawal before. They’re claiming it’s standard procedure, but feels pretty off, especially after the fact. I know mistakes happen but timing seems sketchy.

Not really sure if there’s anything I can do here, just feels like these kinds of things always hit right when I’m on a little streak.

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Discussion — 6 comments

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6 comments
B
582•

"palpable error" is the tell, imo. I've seen books yank a settled clean sheet 12 hours later off that same line.

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M
1,025•

void after cashout is nasty lol

0
D
1,083•

That after-withdrawal void is rotten, same stink as locked balances after a slots hit. Grim.

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P
5,119•

Yeah lol, the ugly fact is a withdrawal request means basically nothing until it’s APPROVED. I’ve had a roulette hit sit in balance, moved it to cashout, then watched the book yank it back like it never existed. That’s the part people miss, pending isn’t paid, it’s just their UI pretending. If support used “palpable error,” ask them for the exact market, timestamp, and original listed odds/settlement log. Did they give you any actual event detail, or just the canned line?

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G
488•

"palpable error" is such book nonsense

0

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