free chip winnings capped but cap wasnt on the promo banner

Just got off a promo with a free chip and ran it up nicely, only to hit a withdrawal cap I didn’t see anywhere on the promo banner or summary. Dug into the terms after and yeah, it was in the full T&Cs but definitely not on the main promo ad. Feels kinda shady, not gonna lie. I usually do the fine print dance before claiming anything, but this time I slipped because the banner looked straightforward and didn’t hint at any max cashout.

Curious if anyone’s had luck talking support into paying out more than the cap, or if they ever bend on these. I get promos need limits, but at least flag it clearly upfront. This time I’m annoyed at myself, but a bit at them too.