ddarwinn

If the deposit eventually settles and they said they’ll reverse the deduction, keep the entire support conversation. That gives you a paper trail if the balance doesn't get corrected.

Check transaction history too. Some platforms show the wager/transaction even when the detailed game history isn't available.

Make sure the 10% applies to the exact live blackjack table you were playing. Sometimes specific providers, side bets, or table variants are excluded.

That would annoy me too, especially with a freeroll since you’re basically losing the chance to play because of a technical issue.

Take screenshots of the leaderboard before and after. If you’re tracking your points yourself, that should make it easier to figure out exactly which bets disappeared.

Yeah, this is exactly the part I’d want clarified before taking the bonus. Different books handle pushes and voids differently. Some count a push toward rollover, while others exclude both pushes and voids completely.

I wouldn’t keep refreshing and clicking around if there’s money attached. Better to have a record of exactly what the counter showed when it froze.

Honestly, I wouldn’t deposit just because you’re expecting the reload. I’d confirm it’s actually available on your account first.

Could just be a delayed rewards update, especially if the bets are showing correctly in your history. Rollbit says rakeback is calculated from the house edge and can be claimed through the rewards system, so I’d check the rewards page rather than just the meter.

If they’re asking for source of funds stuff, that can be a separate compliance check from basic identity verification. It doesn’t necessarily mean your account has done anything wrong.